Titanfall: Marketing Like A Boss.

titanfall-marketing

Titanfall Does Marketing Right.

Here have some sweet guerrilla marketing courtesy of Titanfall.

I imagine this is guaranteed to grab attention (which is exactly what marketing should do!).

Apparently this monumental piece was built to replicate the actual size of the mechs in-game, which is also very cool.

Now if only they had a couple of guy parkouring around it…

Titanfall.

Titanfall for those who don’t know, is one of the most highly anticipated releases of this year. It was developed by several of the same minds that worked on the original Call of Duty Modern Warfare series. They parted ways with their previous software company “Infinity Ward” and began anew under Respawn Entertainment.

Published by Electronic Arts as an exclusive for Microsoft, Titanfall has drawn enormous attention from the gaming community. It breaks several current traditions for games of this genre, including keeping play to 6 vs 6, burn cards and of course adding in the ability to “parkour” or free-run around the maps.

From a marketing standpoint the Respawn / EA crew has done just about everything right:

1. They included open-ended Beta trials which engaged the gaming community (2 million players in 1 week!) and increased excitement to a near fever pitch (I know because I played!).

2. They maintained a clear strong presence at all of the big game conferences. This included winning “over 60 awards at its E3 2013 reveal, including a record-breaking six E3 Critics Awards, and Best of Show from several media outlets. (It also won official awards at Gamescom and the Tokyo Game Show)”.

3. They pushed for a strong online presence through web design, advertising and maintaining conversations on various forums.

4. They went hard to the paint on their print advertising, including ads in many mainstream magazines.

5. Then they developed this great guerrilla marketing campaign.

QUICK EDIT: We just came across this addition to their guerrilla marketing: Respawn had Titanfall pilots wandering the streets in the UK

Titanfall

Perhaps the biggest feather in their cap however has been the level of trust that they have developed with the gaming community. There has been a great deal of politics behind the scenes, including the reasons for their departure from Infinity Ward (Activision fired Infinity Ward co-founders Jason West and Vince Zampella in March 2010 for “breaches of contract and insubordination”. Their departure resulted in a series of lawsuits and a staff exodus. Later that year, West and Zampella founded a game development company, Respawn Entertainment, with many of the former Infinity Ward staff). Respawn already had a lot of gamer confidence for what they brought to the CoD franchise. Now with the release of their first big game, they have increased trust through their community engagement, their policies and their innovation.

Many have touted the developers as “for the gamers”, innovating and creating the next new style of shooter much in the same way they did with the original Modern Warfare. Many reviewers predict Titanfall to be the next step for the first-person shooter genre. This in stark contrast to many of the current first-person shooters which have been condemned as cliché and churned out copies of previous games.

We're not sure if this ad placement was intentional... but it was hilarious!

We’re not sure if this ad placement was intentional… but it was hilarious!

What can we learn from all of this?

Respawn paid attention to what gamers wanted, they also stayed true to their vision and created the game that THEY wanted. The result has been an innovative new addition to the gaming community, one that very well may affect future games in the genre.

Takeaway 1: “They were innovative.” and “they paid attention to what [their customers] wanted”. They developed a product that would generate excitement and would sell.

Takeaway 2: They marketed hard, but they also marketed smart. They went to where their customers were. Advertising online on key sites, in specific media and magazines and through forums dedicated to their marketplace.

Takeaway 3: They engaged their market. The involved the players in Beta testing (which saw 2 million players!), they created open-ended discussion through online forums and they took part in trade shows that included interviews and one on one dialogue.

Summary.

Yup it looks like an awesome game and the marketing follow suit. That’s about all we have so enjoy some of the fan-made content and quotes regarding the game. This should give you an idea of the fervor that has been generated:

“I used to love BF4. Even with all of its glitches. I just tried to play and I found the game so dang slow. Nothing matches the adrenaline rush from rodeo-ing titans and finishing them off. This kinda blows for me as i am premium, but oh well. Guess ill have to stick to AC4 until Titanfall drops. xoxo gossip gurrrrl”

“It’s just COD with mechs? [Nope] Well, one single word sets it apart. Fun.”

“I’m done with Titanfall!   ….I’ll be back after I grab some food. This game is awesome! I love capping me some flags!”

Oh Titanfall... why can't I quit you?

Oh Titanfall… why can’t I quit you?

Meme created by a Reddit user titled: "going from Titanfall to Battlefield 4"

Meme created by a Reddit user titled: “going from Titanfall to Battlefield 4″

Dubbed the "Call of Duty Killer". Some say the original development team for CoD are the only ones who can end the endless churning of CoD games.

Dubbed the “Call of Duty Killer”. Some say the original development team for CoD are the only ones who can end the endless churning out of CoD games.

Transition-Marketing-Services

Transition Marketing Services. Our passion is educating and equipping small business owners with the tools and strategies to succeed. We have made it our priority to know Specialized Marketing. We keep up to date on what is new, what is available and what makes the most sense for businesses of all sizes and backgrounds. We recognize that every Small Business is unique, and their Marketing needs to be as well. Visit us at our website and let us know how were doing or if you have any questions. TRANSITION MARKETING SERVICES – Small Business Marketing Specialists.

The Top Six Small Business Owner Concerns

Recently Yodle released a report on the top list of worries for small business owners. The report was titled the First Annual Small Business Sentiment Survey and run last quarter of 2013, meaning the data was taken from owners as they prepared for the new year. Yodle drew samples for 306 Small Business Owners from throughout the U.S.

Here is a breakdown of the sampling (for more in-depth detail, please visit Yodle’s official report).

Small-Business-Marketing

Based on 306 Respondents

Based on 306 Respondents

Based on 306 Respondents

Based on 306 Respondents

Based on 306 Respondents

Based on 306 Respondents

Based on 306 Respondents

As you can see the samples were taken from a reasonably wide variety of owners. Most were the sole proprietors of the business and the largest number of respondents had only 1-5 employees. What was surprising was the age demographic for those polled, with over 70% over the age of 50.

Despite some common concerns, most small business owners polled seemed to be genuinely happy with their careers:

“More than nine in 10 of respondents (91%) are happy that they became SMB owners including over half (55%) who are “extremely happy.”  A majority of SMB owners (59%) also shared that they would likely not consider selling their business over the next few years, indicating optimism and satisfaction.” – Yodle.com

Based on 306 Respondents

Based on 306 Respondents

Based on 306 Respondents

Based on 306 Respondents

On top of that, over 50% reported being satisfied with their work to personal life balance:

“52% of SMB owners work 40 hours or less and almost three in four (72%) take at least two weeks of vacation per year.  More than one in four (27%) SMB owners actually take four or more weeks of vacation per year.  However, almost four in 10 (39%) SMB owners work 41-60 hours per week and almost one in 10 (9%) work over 60 hours a week.  Additionally, just 11% of small business owners don’t take any vacation.”

However it wasn’t all positive and many owners reported growing concerns related to both personal and professional strain.

The Top Six Small Business Owner Concerns.

Based on 306 Respondents

Based on 306 Respondents

Each of the concerns listed above is very real and entirely valid to the small business community. Let’s look at each one independently for a moment.

1. Finding New Customers.

It makes sense that this would top the list. For any business to succeed and to grow, they need to increase their clientele. For many small businesses the question is just “how to do that?”. The obvious “boxed” answer is through marketing and advertising, but with so many options out there, how do they know which is best and how do they maximize the bang for their buck?

There are as many different options as there are businesses. Specific business types can profit from specific marketing tools. However there are a few tools in the marketing tool box that apply for every business, regardless of industry and market.

  • Websites: First are foremost. Every business needs a website. This is in-arguable. Everything is online and that is where the bulk of consumers find thins now.
  • Social Media: It creates dialogue. It generates exposure. It breeds loyalty. It builds brands. Oh and it’s free.
  • Signage / Outdoor Advertising: This can range from sandwich boards to vehicle decals, billboards to bumper stickers.
  • Radio: An often overlooked avenue, local radio is still very much a player in the advertising world.
  • Trade Shows: Great place to network, to pass on literature and to establish yourself as a professional voice within your industry.
  • Email: E-marketing can get a bad wrap (often for good reason). However establishing lines of communication with current customs or leads via email newsletters or other materials, can generate sales and customer loyalty.
  • Printed Advertising: (including brochures, sales catalogs, posters, business cards etc.). Print advertising is, and will remain a leading tool for small business marketing. It is everywhere you look. Consumers still use and rely on it for much of their info. It is a necessary component for a well-rounded marketing strategy.

2. Affording Employee Healthcare & Benefits.

More of an issue in the United States where this poll took place (and in light of the Affordable Care Act). This is still a very real concern for Canadian business owners. I have spoken with many owners who struggle to understand and properly facilitate these items. It can range from not understanding the proper deductions and methods to simply not knowing whether or not they have to offer them.

Understanding your obligations to your workers and how best to facilitate them is a necessary step to building a strong team of employees – and a strong team of employees is a necessary step towards business success.

Small Business owners can profit greatly by hiring a knowledgeable accountant with experience in these areas. Of course there are online resources as well to assist in understanding the processes. The Canadian Government provides several pages on their site relating to small business including:

That said, we do also recommend speaking with an accountant to ensure you fully understand business obligations.

3. Keeping Current Customers.

Customer loyalty is a tough one and directly relates to competition. Why should customers be loyal to your business? Why should they choose you over the guy across the road or the big box stores? What will breed loyalty?

There are a slew of different answers and some will vary based on the type of business:

  • Price point: Are you being beat on it? Can they get the same or a similar item for less somewhere near by?
  • Service: Are your providing it? Are you the best? Can you be better?
  • Engagement: Do you know your customers? Are you on a friendly basis? Do you engage them and make them feel special? Do they want to come back?
  • Loyalty Rewards: Do you offer a benefit for them staying loyal? A punch card or a discount? Extra service?

There are many ways to win your customers hearts, but you have to make the effort. Woo them. Treat them like a hot first date that you want to see again. Treat em right (more on “wooing” customers here).

4. Paying Business Bills.

Of course this is directly related to income, which is reliant on sales, which is reliant on customers, which goes back to 1. and 3.

Paying bills is on everyone’s mind but no one more so then the small business owner. Lease (or rent) payments, utility bills, telephone, internet, wages, stock, delivery…. it seems like a nearly non-stop flow of money leaving the coffers.

Knowing how to manage your expenses verses your income is crucial. It is about far more than keeping up to utilities. Small business owners need to plan and prepare at all times. Learning how to maintain and balance a budget on a ever-changing income is not easy (and does require a certain level of “sticking ones neck out”).

The small business owner must be continually considering:

  • Next Months Inventory: Do you have enough? what will be a big item next month? how many should you stock? how much can you afford?
  • Existing Inventory: What of the old items? Do you discount them? hold onto them? liquidate them? how much have you invested into them? will you sell them at a loss?
  • Necessary Expenditures VS Non-necessary: Gas bill and rent are important but do you need someone cleaning in the evening? Do you need that land line or is a cell phone good enough?
  • How Many Employees: Goes back to #2 understanding all of the expenditures related to having employees. Do you hire one? two? one and a half?
  • Planning In Advance: Last month you bought a new til but sales dropped this month and oops rent and utilities took it all. Now how will you pay for this months inventory?
  • The Unexpected: It happens. Water main breaks, laptop goes down, delivery van needs a new transmission, swarm of amazon moths eat your inventory. What then?

5. Hiring Good Employees.

Your employees can make or break your business. Consider the Pizza Hut manager who was recently caught on security tape urinating into the main sink in the kitchen. He obviously lost his job, but not before the video went viral online and did damage to the brand.

Your employees can work for you or against you. They can drive customer loyalty up… or into the ground. It is fair to say this is a real concern for small business owners. Hiring good employees is a challenge and when doing so one needs to consider:

  • Wages: Are they in line with what others are offering? are they fair? why or why not?
  • Benefits: Are you in a position to offer benefits or other bonuses to employees (discounts on products, flexible work schedule etc).
  • Getting The Word Out: How are you letting them know that you are hiring? Where are you putting the word out to? Who is seeing the job offer?
  • What Are You Looking For: And what type of people do you expect to apply?
  • What Is Your Business Rep: How is your business perceived in the community? Do people want to work for you?
  • Do You Know How To Hire: You may not immediately know what the tell tale signs are for a good or bad employee, learn how to filter them out.
  • Don’t Rush: Are you in a hurry to hire? How badly do you need someone? Is it worth hiring that guy with that insisted on wearing rubber gloves throughout the interview? Know when to say no.

We cover more on Employer / Employee relations in a post here.

6. Competition.

Surprisingly number six in the list, competition directly impacts almost every other concern listed her. The competition can steal your customers, your sales even your employees! 

But remember you are someone else’s competition and it goes both ways.

Competition will always exist… at least until such a time as you have enough money to pull a Time-Warner / Comcast deal to basically eliminate the concept of competition altogether. For now however competition is real.

Your ability to out-maneuver the competition is crucial and it hinges on a great number of things. You’ll notice that this list is very similar (ok it is identical) to the list we have for #3 “Keeping Current Customers”. At the end of the day, keeping customers and facing down the competition are mostly the same thing.

  • Price point: Are you being beat on it? Can they get the same or a similar item for less somewhere near by?
  • Service: Are your providing it? Are you the best? Can you be better?
  • Engagement: Do you know your customers? Are you on a friendly basis? Do you engage them and make them feel special? Do they want to come back?
  • Loyalty Rewards: Do you offer a benefit for them staying loyal? A punch card or a discount? Extra service?

The edge you can get, is by knowing your competition. As Sun Tzu said “know your enemy and you will win 100 battles”. Understand what they offer, how they offer it and why. Reach out to those customers with better deals – with more value for their dollar – and with better service and they will give you their business.

It’s simple really. Give customers a reason to choose you. You will find it easier to do so if you know what others are offering them.

Transition-Marketing-Services

Transition Marketing Services. Our passion is educating and equipping small business owners with the tools and strategies to succeed. We have made it our priority to know Specialized Marketing. We keep up to date on what is new, what is available and what makes the most sense for businesses of all sizes and backgrounds. We recognize that every Small Business is unique, and their Marketing needs to be as well. Visit us at our website and let us know how were doing or if you have any questions. TRANSITION MARKETING SERVICES – Small Business Marketing Specialists.

Entrepreneurship: Little Things To Make You Stand Out

Jerky

Came across this on Reddit (Original Link Here). This guy started a jerky company (PDA Jerky)and in a simple move of pure genius, decided to make his company stand out with one simple little inclusion – A flossing stick.

I know I’ve been camping many times with a nice big bag of jerky. You spend the rest of the day sub-consciously picking at your teeth. This little addition is brilliant.

Amazing how a small thought can make such a big difference. This entrepreneur took a pretty basic business idea and made himself stand out. This is an example to follow no matter what your business model is. Take actions to make yourself stand out from the pack.

What do you think?

Selling A Book By Its Cover

A Book By Any Other Cover…

They say you cannot tell a book by its cover but do not ever doubt that you can sell a book by its cover.

You cannot judge a book by its cover. Evidently you can sell pile of them though.

You cannot judge a book by its cover. Evidently you can sell a pile of them though.

This screen shot depicts the overall sales of Jane Austen’s Pride and Prejudice based on five different cover designs and spanning 20 years. This provides a clear look at the power behind design, marketing and understanding the current market.

Sales for this literary classic hit a small peak of sorts in 1995, but overall remained fairly low until 2009 when it surged in popularity netting more than double the sales in a single year.

Why? What happened in 2009?

The Great Pride & Prejudice Surge Of 2009

The Pride & Prejudice film was released in 2005. Which means that this probably did not factor largely in to the 2009 releases success. If anything one would have expected a surge in sales to occur within the next year.

Instead we see that four years later, in 2009, demand for this novel more than doubled within twelve months. What was it about 2009?

Every market surge has a history. There may be many contributing factors to a sudden sales onslaught but one can always trace the reasons. This can often be a complicated process and one may wind up with many dead ends before coming to a reliable conclusion as to the cause, but there is always a cause.

In the case this surge in 2009 it is not so complicated. Have a look at the cover that sold so well.  The cover couldn’t be the sole reason could it? Design doesn’t make that much of a difference right?

Wrong. It is all in the design. The 2009 release happened to coincide with another novel series which just happened to be gaining steam at the time. Perhaps you have heard of it. It involved an angst ridden teenage girl and her love affair with a vampire and a werewolf.

The Twilight Saga had recently become a huge hit. It had been hitting the theaters and was discussed everywhere.  Low and behold if we look at the cover design of the re-release of the Twilight series what do we see?

Okanagan-Marketing

Well now look at that. Something familiar about those colours and the overall feel isn’t there? What an odd coincidence…

Make no mistake. This was 100% intentional and from a marketing and sales standpoint, it was brilliant. The brains behind the 2009 publication of Pride & Prejudice knew their market. They knew the consumer zeitgeist. They knew what people were reading and they moved on it.

Does Pride & Prejudice share any similarities with Twilight? Well the lead character is a girl and Mr. Darcy is a bit of a wolf… but otherwise to lump these two into the same category would likely cause Mrs Austen to roll in her grave. Yet the design of the book managed to subtly do just that. The four books published in the Twilight series used three key colours and several basic design elements. This is obvious when comparing the four of them side by side as we do in the image above.

The demographic that Twilight was marketed to had, had their eyes trained – trained to look for this specific colour combination and style, thus any other book with similar traits would automatically grab their eye. What is more, the design team behind the 2009 version of Pride and Prejudice increased its book size to match the size which Twilight was published in. The result was a book that looked, for all intents and purposes, like it belonged to the Twilight series – one that could sit beside them and not look out-of-place.

Customers would be looking through the shelves of books and their eyes would automatically flicker what they knew and recognized. Perhaps some of them even thought this was a fifth edition to the series.

This is the essence and foundation behind branding and that is exactly what went on. Stephanie Meyer’s Twilight series was branded with a very obvious aesthetic look. 2009′s Pride and Prejudice printing simply hopped on that band wagon and rode its coattails to success.

Design & Sales.

All too often there appears to be an underlying disrespect for solid design work. Few people – especially in the small business market place – realize the increase in sales that good design will get them. Instead the see the price tag that comes along with it and they balk at it. They cut corners, call in favours, hire rookies or try to do it themselves with all the “free online tools”. The result is shoddy and unprofessional design.

Graphic and Web design needs to be rooted in technical and artistic ability as well and an understanding of what is working in the industry today.

As we see in the example above, knowing the market and understanding design trends play a huge role in design success.

It is simple and it is truth. Good graphic design increases sales. Good design is worth the price. 

Transition-Marketing-Services

Transition Marketing Services. Our passion is educating and equipping small business owners with the tools and strategies to succeed. We have made it our priority to know Specialized Marketing. We keep up to date on what is new, what is available and what makes the most sense for businesses of all sizes and backgrounds. We recognize that every Small Business is unique, and their Marketing needs to be as well. Visit us at our website and let us know how were doing or if you have any questions. TRANSITION MARKETING SERVICES – Small Business Marketing Specialists.

Facebook Ad’s For Small Business

Facebook Ads: Not really worth the money.

Facebook Ads: Not really worth the money.

Chances are if you are a small business owner, you have taken your business to Facebook… and why not? It is free, it is online and it has over 1.11 billion registered users (more than the population of Canada).

And chances are, if you are on Facebook with your business, you have either used, or contemplated using the “Facebook Ads” tool, their built-in targeted advertising tool. The question is, how effective was this advertising option. The tools are simple to use, they can be set to target specific ages, demographics and geographic regions and you only pay for the # of “Likes” you get. Seems like a good deal right?

We recently came across some startling information about the Facebook Ads option. Information that may change the way you look at it as a resource. Veritasium recently published this short, engaging and highly informative video that takes a close and scrutinizing look at Facebook Ads and the legitimacy of what they claim to do.

We at Transition Marketing have run similar tests on the Facebook Advertising options and come to similar if not identical conclusions. Facebook Ad’s are probably not the best fit for small business owners. Why? YOU MUST View Veritasium‘s video:

As you can see, it is not necessarily that Facebook is intentionally “screwing” its users. Rather it is that the system behind Facebook Ads is broken and Facebook seems to either be oblivious, or blatantly ignoring the issues at hand. The crime here is that they are publicizing their ads as a profitable option for businesses on Facebook and many of these businesses are small time owners like you and I who cannot afford to waste even a single advertising dollar.

We actually really like Mark Zuckerberg, his companies advertising options just aren't very good.

We actually really like Mark Zuckerberg, his companies advertising options just aren’t very good.

The way we see it? Facebook Ads are presently a dead-end proposition – specifically for small business owners who net zero profit from the audience they tend to gain. If you are a small business on Facebook and are looking to increase your audience, don’t risk what advertising budget you have. We recommend alternative tools and options:

Facebook Contests: Run monthly or even weekly contests that include draws once you reach a certain # of “Likes”. For instance, draw for your next prize at 200 “Likes” This encourages your current audience to get others on board in order to facilitate the next draw. (Be sure to familiarize yourself with the Facebook Terms & Conditions for contests).
In Store Advertising: Make sure the customers coming through your actual place of business know that you are on Facebook. Post it up on your signage, have a decal on you window and put a link on your website. You want to engage consumers at every turn so help them find you.
Encourage “Shares”: In a recent post we described how asking your audience to “Like” and “Share” your posts is a perfectly acceptable thing to do. When you post something on your page do not be afraid to ask your audience to spread the word.

There are many other tools for increasing your audience on Social Media. It is our professional opinion however that the Facebook Ads tool requires a great deal of further tweaking before it becomes the tool that small businesses turn to.

What about you? What have your experiences been with Facebook Ads? Good? Bad? Ugly? Comment here and share your story!

Okanagan Small Business Marketing

Transition Marketing Services. Our passion is educating and equipping small business owners with the tools and strategies to succeed. We have made it our priority to know Specialized Marketing. We keep up to date on what is new, what is available and what makes the most sense for businesses of all sizes and backgrounds. We recognize that every Small Business is unique, and their Marketing needs to be as well. Visit us at our website and let us know how were doing or if you have any questions. TRANSITION MARKETING SERVICES – Small Business Marketing Specialists.

Communications Within The Workplace

Communication is a small yet enormously important aspect of running any business. The ability to communicate and understand tasks, goals and concerns within the business environment is crucial. Failure in communication is one of the root causes behind employee anxiety, work place conflicts, leadership failure and brand damage.

Communicating expectations to staff is step one to brand success

Communicating expectations to staff is step one to brand success

Employee Expectations.

Your staff need to clearly understand what is expected of them.

Two different corporate bodies that I worked for failed to provide proper verbal or written job descriptions either upon time of hiring or upon later request. One of the responses I received to my request was that “they didn’t trust an employee to go above expectation if they needed to know what their job entailed”. Another was far more succinct: “It is whatever the F*** I tell you to do”. Keep in mind that both of these responses occurred within professional corporate office environments. One was while working with one of the largest independently owned corporations in the world.

While job descriptions can be a double-edged swords to a few employers, they can be an excellent source of communication for most others. Whether you are hiring a Barista, a Graphic designer or Vice President, thoroughly outlining your expectations is step one to success.

There will always be an existing level of expectation from new hires. Nothing about that should change. As an employer, however, you should ensure that new hires will be clear on what is required long-term, to walk the road to success with your company.

This equips them to move forward and it equips you as an employer to terminate them if they are clearly not meeting the described expectations.

But My Business Is Evolving Constantly, Job Requirements Change.

Changes to jobs occur. That is a fact of life that we over at TMS are all too familiar with. Companies grow and shrink, new needs develop and old ones disappear. Having a job description in place does not mean that it cannot change. It simply means that you as an employer need to be accountable for those changes. Many businesses find it advantageous to set up an annual review of staff positions to determine whether they still meet a necessary criteria, or if they need to evolve. This is a highly effective practice and it benefits your business as a whole. It ensures that you are annually reviewing exactly what your business does, what it used to do and what it should be doing.

If an employees job has changed in nature, or needs to adjust, then set up a meeting with the employee to discuss the changes. This won’t necessarily be easy, especially if more will be required of the employee. However it creates a transparent and accountable work place and that is the type of workplace that the best employees flock to and grow.

Employees need honesty. Creating a transparent workplace, creates healthy employees.

Employees need honesty. Creating a transparent workplace, creates healthy employees.

I May Lose Employees If I Ask Too Much.

This is true. You may lose employees, or you may have trouble finding them if the job entails too much. It is a balance and it should help you as an employer to grow. You need to realize if you are asking too much. This should be readily apparent during prolonged staffing issues and should prompt change on your part. However do not be too hasty to reduce your expectations.

Several years ago I worked with one corporation that had massive staffing issues. However in this case it wasn’t that the job positions required too much, it was because of an ongoing building boom that had drained the available workforce. This particular business wound up having to temporarily add perks and reduce some of their requirements just to get the bodies to get them through the season. Just one year later, when the boom bubble burst, we had a flood of resumes and were considered one of the top job options in the area.

It is give and take depending on your business, your social and economic climate, and your desperation. At times you may find yourself forced to lower expectations temporarily due to situations beyond your control. However learn to recognize temporary hiring shortages and long-term ones. Staffing can be a tumultuous thing – as an employer you need to be fair to your employees, but also to yourself.

Outlining clear job expectations acts as an immediate sieve for potential employees. Some will decide of their own accord that what you need is not what they want to give. Gauge their response and make the educated decision. Having expectations is necessary to ensuring you hire the right candidate for the job.

Specifics About Tasks & Goals.

Healthy expectations are required and even desired by employees

Healthy expectations are required and even desired by employees

Specifics are imperative. How many employers expect their staff to stay busy during slow periods throughout the day? All of them. But what does “staying busy” entail? Sweeping the floor? Organizing the shelves? Cold calling?

Ensure that staff have a clear understanding of their job goals, what they are meant to achieve daily, weekly, monthly etc – and how best to do so.

When I worked as a free-lance Graphic Designer, I often worked with clients who didn’t know what they wanted, but were VERY CLEAR on what they didn’t want. It was in this business that I quickly learned the importance of “specifics”.

Early into my career I worked with one client who ran an organic pet food business. They wanted something that conveyed their love of nature, purity and pets. I designed what I thought was a lovely mock-up with a minimalist styled Beagle embedded into a single leaf. I ran it past a few friends and they immediately connected it to organic and animals. It was classy, in trend and frankly just awesome.

The client hated it. They wanted a specific type of dog (but not a Beagle) something larger like a Doberman, or maybe a cat. They didn’t like the green colour but thought that maybe an orange or a terracotta red would be nice. Also they wanted the font to look more “fun”. The mock-up was too cold and professional.

The point here is not whether they were wrong in hating it, after all they were the client. The point is that they had no specifics, no details, nothing to start off with. I spent hours working on something that they immediately dismissed. The time spent on the mock-up was wasted. This waste could have been avoided had they provided specifics at the outset (or had I known the need to ask for them). There was resulting frustration, more work and they wound up with a higher bill than they anticipated.

The same goes for any employee and any job. Ensure they have specifics so that they can do their jobs well. Communicate with them. As an employer you are the leader and this is your job.

  • Explain WHO needs to do what. Make it clear whose job it is and use specifics. Passive aggressive behavior and work place conflicts often arise as a result of employees thinking that a specific job or responsibility should belong to someone else.
  • Explain WHAT they need to do to accomplish the task. Don’t assume they know what the task entails.  Explain exactly what is required for this task to be completed. If you come in tomorrow what do you as the employer expect to see?
  • Explain HOW to do what they need to do. A common mistake is leaving employees to fend for themselves. Not every task is obvious to every worker. If you ask me to change a tire – sure I can do that! If you ask me to change the spark plugs… I may need some directions. Whatever task it may be, may seem simple to you – but don’t assume! Be redundant if you want it done right. 
  • Explain WHEN. Make it clear to them what the deadline is. Sure certain workers will have good time management skills, others however will not. Explain exactly when a project needs to be done and make it clear that there are no excuses. If you do not explain the required due date thoroughly, then you have less foundation to question their delays.
  • Explain WHY. Not enough emphasis is put on this. Good employees are invested in your business. If you take the time to explain why a task is important for the company and to them individually, you will see far greater effort on their part. It creates a sense of ownership and it brings them on as a part of a “team”. The more interest an employee shows in the “why”, the more engaged they are with the business.
Scott Adams presents a sarcastic (but frighteningly accurate) picture of many modern workplaces.

Scott Adams presents a sarcastic (but frighteningly accurate) picture of many modern workplaces.

Your Concerns.

As an employer your concerns are many. Some need to be addressed immediately, others can wait. Knowing how to designate and deal with concerns is key to successful leadership and management.

Specific concerns with staff should be prioritized properly according to severity, but all should be dealt with promptly. Delaying simply creates more difficulties down the line. If an employee is not performing properly or is doing something incorrectly, the longer you delay correcting it, the more damage is done and the harder it will be to correct later.

Communicate your concerns in a work-place proper manner. Be polite, be positive and be specific. Start off with what they are doing correct and then address the things they need to do differently. Every employee will respond differently to correction but the fundamental rules are:

  • Treat them respectfully.
  • Be clear on what is wrong.
  • Explain why.
  • Explain how to change it.

Every employee is going to react differently. Remember that, as an employer, you are entitled to have certain expectations for how a job is done, however you are also responsible for ensuring your staff understand and are equipped to do it. Take responsibility for your own short comings in equipping staff and learn how to do it better.

Don’t be a bully and do not nit-pick. Be respectful and choose your battles. But in all things COMMUNICATE. Be clear. Be thorough. Be a leader.

Transition-Marketing-Services

Transition Marketing Services is a small business marketing firm in the Okanagan. Our passion Small Business Marketing. Educating and equipping small business owners with the tools and strategies to succeed. We have made it our priority to know Specialized Marketing. We keep up to date on what is new, what is available and what makes the most sense for businesses of all sizes and backgrounds. We recognize that every Small Business is unique, and their Marketing needs to be as well. Visit us at our website and let us know how we’re doing or if you have any questions.